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Description
xInitial panic was mild, but big changes soon followed. Day after day, wards were cleared to make room for COVID patients. Things were getting worse by the day. For the first time in my nursing career, I felt scared. As a palliative care nurse, Kelly Critcher's job is to face death squarely in the eye—to save the patient while the battle can still be won, and to face the end of life with compassion and kindness when it can't. In early 2020, everything changed for nurses on the front lines of the NHS. Kelly worked on COVID wards and the high-dependency care unit, and spent the height of the coronavirus crisis at Northwick Park Hospital—perhaps the UK's hardest-hit hospital. She, and many like her, fought tirelessly in a critical care unit at breaking point, delivering bad news and fighting the good fight, day after day, throughout the gravest test our health service has faced since its inception. Kelly's story weaves together her raw, emotional memoir from the COVID front line with broader reflections on the realities of a life spent caught between her struggle to save her patients' lives and helping them face death with courage and compassion. This book brings together the horror of the past 12 months and the scars they will leave, making it relevant to our times.
Shipping & Return
xReturns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 4 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
If you need to return an item, simply send Email or contact us via WhatsApp number. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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