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Friction Project
Robert I. Sutton
,
Haji Rao
Every organization suffers from destructive friction. Long, complex emails, inefficient processes, and outdated procedures can all pose obstacles to operational excellence.
However, some forms of friction are very beneficial. Teams often need to slow down, struggle, and develop some unsuccessful ideas to find the rare good one. And leaders who try to improve workplace efficiency often make things worse.
Based on seven years of hands-on research, The Friction Project by bestselling authors Robert I. Sutton and Hughie Rowe teaches readers how to become "friction fixers."
Sutton and Raw will help you: p>
Identifying where to avoid and fix bad organizational friction
Recognizing where to maintain and inject good friction
Reframe friction issues that can't be fixed immediately so they seem less threatening.
Fixing Failing Organizations
The Friction Project is the ultimate guide to making the right things easier and the wrong things harder.
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