Effective questions

To build relationships, win new deals, and influence others.

Author Name: Andrew Sobel - Gerald Banas

“The most valuable gift you can give someone is to ask their opinion and then listen attentively to their answer. This intriguing idea is transformed throughout the pages of this book into practical advice that persuades by asking questions that will reveal surprising and often life-changing answers.” Ralph Schrader, President and CEO, Booz Allen Hamilton “This book is brilliant and incredibly powerful. It helps you put your conversations on the right track, enhances your listening ability, and puts you in the mind and heart of the other person. I highly recommend it.” John Schlefske, President and CEO, Northwestern Mutual “Read this wonderful book and keep it handy, because those questions can enrich every aspect of your life.” Ken Blanchard, co-author of The One Minute Manager “In the White House, I learned the art of answering questions, but I always told myself that the trick is to ask the right question. Andrew and Jerry have completely mastered the art. This is an indispensable book for anyone seeking to make the most of the art of successful communication. A must-read! —Mike McQuarrie, former press secretary to President Bill Clinton — “Whether you read it cover to cover or just skim a page to prepare for a new meeting, it is a valuable resource no matter your field.” —Frank D'Souza, CEO, Cognizant — Overview — “Learning how to use powerful questions can greatly enhance your personal and professional success. This book will help you build and strengthen relationships, sell more of your products, services, and ideas, motivate others to do more than they thought they could, and strengthen your influence over your clients, colleagues, and friends. Each of the 34 chapters of this book recounts a conversation or situation transformed by one or more powerful questions. We've used real-life examples to illustrate how and when to use these questions. In the final section, "Questions for Every Time and Place," we've listed 293 additional effective questions. These additional questions will help you achieve success in a variety of life situations, both professionally and personally. About the Authors: Andrew Sobel Andrew Sobel is the world's most widely read author on customer loyalty and the skills needed to build trusting relationships. His books are bestsellers in the field, some of them award-winning. He has consulted for major organizations such as Citigroup, Xerox, Cognizant, Ernst & Young, Booz Allen Hamilton, and many others. His articles and work have appeared in a variety of publications, including The New York Times, BusinessWeek, and Harvard Business Review. Gerald Banas Gerry is the Managing Partner of Gerald Banas, Lenzey & Partners, one of the world's leading fundraising and financial development firms. His firm has served more than 2,500 organizations since its founding in 1968. Gerry's clients include many of the world's most prominent nonprofit organizations, including every major university, museum, and healthcare institution in the United States. Gerry has authored 13 best-selling books.