Working with emotions

Do you have what it takes to succeed in your career? The secret to success isn't what you learned in school. It's not your IQ, your business school degree, or even your technical knowledge or years of experience. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is, in fact, a set of skills that anyone can acquire. In this practical guide, Daniel Goleman defines it, explains its importance, and shows how to develop it. For leaders, emotional intelligence accounts for nearly 90% of what separates superstars from mediocrity. As Goleman documents, it is the essential ingredient for reaching and staying at the top in any field, even in highly technical professions. Organizations that learn to operate in emotionally intelligent ways are the ones that will remain vital and dynamic in today's and tomorrow's competitive marketplace.

Working with Emotional Intelligence is one of the most important business books you will ever read. It is exhaustively researched, clearly written, and filled with stories of success, disaster, and transformation. Drawing on unparalleled access to business leaders around the world and studies conducted in more than 500 organizations, Goleman documents a startling fact: in determining the performance of stars in every field, emotional intelligence is twice as important as IQ or technical expertise.

Readers also discover how emotional competence can be learned. Goleman analyzes five key skill sets and clearly demonstrates how these skills determine who gets hired and fired at the world's best companies. He also offers guidance for training in the "emotionally intelligent organization," in chapters that no one, from manager to CEO, should miss. Working with emotional intelligence may be the most important reference for businesspeople in the first decades of the 21st century.