Knowledge Managers' Guide

Winner of the 2019 CILIP Knowledge and Information Management Award - Printed Information Resources Category. How an organization manages and disseminates its knowledge is essential for making informed business decisions, enhancing its effectiveness, and strengthening its competitiveness. The Knowledge Manager's Handbook explains step-by-step the processes needed to define and embed an effective knowledge management framework within an organization. This second edition includes clear guidance on the best practice requirements from the first internationally recognized knowledge management standard, ISO 30401:2018, as well as content on the impact of artificial intelligence and data analytics. Nick Milton and Patrick Lambie explore each stage of creating and implementing a knowledge management framework to meet specific organization needs, based on the four core aspects of knowledge management: people, processes, technologies, and governance. With updated international case studies from organizations of all sizes and sectors, along with easy-to-use templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the comprehensive guide to creating sustainable change in a knowledge management culture.