Customer service: 00971581607579 📞
Description
xWinner of the 2019 CILIP Knowledge and Information Management Award - Printed Information Resources Category. How an organization manages and disseminates its knowledge is essential for making informed business decisions, enhancing its effectiveness, and strengthening its competitiveness. The Knowledge Manager's Handbook explains step-by-step the processes needed to define and embed an effective knowledge management framework within an organization. This second edition includes clear guidance on the best practice requirements from the first internationally recognized knowledge management standard, ISO 30401:2018, as well as content on the impact of artificial intelligence and data analytics. Nick Milton and Patrick Lambie explore each stage of creating and implementing a knowledge management framework to meet specific organization needs, based on the four core aspects of knowledge management: people, processes, technologies, and governance. With updated international case studies from organizations of all sizes and sectors, along with easy-to-use templates and checklists to help implement effective knowledge management procedures, The Knowledge Manager's Handbook is the comprehensive guide to creating sustainable change in a knowledge management culture.
Shipping & Return
xReturns Policy
You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 4 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (2 to 4 business days).
If you need to return an item, simply send Email or contact us via WhatsApp number. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
- Choosing a selection results in a full page refresh.